Refund policy

We want you to love what you ordered. If you don't, you have 30 days from the day your order arrives to ask for a return.

How to start a return

Email us at support@everyholidayhome.com with your order number and the reason for the return. We'll reply with instructions and the address to send the item to. Please don't send anything back before contacting us, because items sent without a return authorization can't be accepted.

Condition of returned items

Items must be unused, in the same condition you received them, and in their original packaging.

Damaged, defective or wrong items

Please check your order when it arrives. If an item is damaged, defective or not what you ordered, email us within 30 days of delivery with your order number and a photo of the problem. We'll send a replacement or give you a full refund, and you won't pay for return shipping.

Return shipping

If you're returning an item for any other reason, such as a change of mind, you are responsible for the cost of return shipping.

Refunds

Once we receive and check your return, we'll let you know whether the refund is approved. Approved refunds go back to your original payment method. Your bank or card company may take up to 10 business days to post it.

Cancellations

If you need to cancel an order, email us as soon as possible. We can cancel orders that have not shipped yet. Once an order has shipped, it has to be handled as a return.